Purpose
Hello Digi Pty Ltd (ABN: 16 652 415 542) is dedicated towards protecting your right to privacy of your personal information. We have taken appropriate measures and placed strict policies to ensure that all personal information obtained by whichever means, is handled carefully and as required by the law. We are devoted to follow the Australian Privacy Principles, so we have designed our operation in a manner where we take extreme care of personal information.
Personal information
Personal information data is about a person’s identity, such as name, address, birth date, e-mail address, telephone/mobile number, ID Proof, call recordings, financial details or any other sensitive data. Personal information generally includes any information that can be used to personally identify you in order to provide goods and services to you.
Use and disclosure of personal information
In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:
- to provide you with promotional information - in accordance with privacy laws - about our products and services;
- for the purposes including research, planning, service development, security and risk management;
- where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Hello Digi; or to the extent that we are required or authorized by law to do so.
- service providers including organizations that provide auditing, consulting, debt collection, banking,
- marketing, advertising, delivery, recruitment, call centre, and security services;
- mCC
- government bodies including courts and tribunals;
- credit reporting agencies and credit referees, in accordance with privacy laws;
- Your trustee, guardian or attorney;
- Your agents, such as financial or legal advisers; and
- your agents, such as financial or legal advisers; and
- other charitable organizations.
- We may use and disclose identifying information collected through this Hello Digi site as part of our process of constantly improving the Hello Digi site and Hello Digi services and products.
Sensitive information
Sensitive information has the meaning given to it by the Privacy Act. It is information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or biometric information.
We do not collect sensitive information in the ordinary course of our business. If we do collect sensitive information in compliance with requirement of any law and which is reasonably necessary for the operation of our business functions or activities, we will obtain your consent to do so.
Overseas Disclosures
With your consent we may share some of your information with organisations outside Australia in the course of our business.
We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for such disclosure.
Resolving your Privacy Issues
If you have a complaint about how we handle your personal information, you are always welcome to contact us by calling our office on 02 9189 0001. You could also provide your complaint in writing by post, email or through our website.
We are committed to resolving your complaint and doing the right thing. Most complaints are resolved quickly, and you should hear from us within five business days.
If you still feel your issue hasn't been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:
Online: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: +61 2 9284 9666
Mail: GPO Box 5218 Sydney NSW 2001
If your complaint is in relation to your credit information, we will let you know how we will deal with it within seven days.
Extension of time
If we can’t fix things within 30 days, we’ll let you know why and how long we think it will take in resolving your complaint. We will also ask you for an extension of time to fix the matter. If you have any concerns, you may complain to the Office of the Australian Information Commissioner.
Cookies
Cookies are small text files which are stored on your computer. Most of the cookies we use are deleted from your hard disk when the browser session ends (session cookies). Other cookies remain on your computer and enable us to recognize your computer the next time you visit us (permanent cookies). Our partner companies are not allowed to collect, process or use personal data via our website using cookies.
With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Hello Digi site may not function fully for users that disallow cookies.
Complaints
If in case you have any concern regarding the way your personal information has been handled, or you think that we may have breached our obligations under the Australian Privacy Principals, in such case you can send an email to our Privacy officer at info@hellodigi.com.au.
Privacy rules
We reserve the right to change these terms of using privacy policy at any time in accordance with applicable data protection regulations. We may update this policy from time to time
For the information and suggestions about this policy, please contact us on the following email address: info@hellodigi.com.au
Changes to Privacy Policy
We may change and update this Policy from time to time. Whenever the policy is changed, a notification of change of policy and the changed policy will be posted on our website. Any information collected after an amended privacy statement has been posted on the site, will be subject to that amended privacy statement.